Return Policy

Return Policy elements:

  1. Distributors:
    1. 1 stock return permitted per calendar year.
    2. 4% of prior calendar year’s net purchases may be returned.
    3. Credit will be issued at current price at time of return, less 20% restocking fee.
    4. Returns are to be shipped Freight Prepaid
    5. Only current catalog items are eligible for return (no custom items).
    6. Only clean resalable products in unbroken packages will be credited.
    7. Phillips will reimburse via a credit.
    8. No product can be returned after being identified as Obsolete for 1 year.
    9. RMA number must be boldly visible on the shipping container.
    10. No returns will be accepted after November 30 of the current year.
    11. Products older than three years (as indicated by product date code) do not qualify for return.
  2. Platinum Partners:
    1. 1 stock return per calendar year.
    2. 5% of prior calendar year’s net purchases may be returned.
    3. Credit will be issued at current price at time of return, less 10% restocking fee.
    4. Returns are to be shipped Freight Prepaid
    5. Only current catalog items are eligible (no custom items).
    6. Only clean resalable products in unbroken packages will be credited.
    7. No product can be returned after being identified as Obsolete for 1 year.
    8. Phillips will reimburse via a credit.
    9. RMA number must be boldly visible on the shipping container.
    10. No returns will be accepted after November 30 of the current year.
    11. Products older than three years (as indicated by product date code) do not qualify for return.
  3. Re-distributors and National Distributors:
    1. 1 stock return per calendar year.
    2. 5% of prior calendar year’s net purchases be returned.
    3. Credit will be issued at current price at time of return, less 20% restocking fee.
    4. Returns are to be shipped Freight Prepaid.
    5. Only current catalog items are eligible (no custom items). No parts with Quantity Breaks are eligible for return.
    6. No product can be returned after being identified as Obsolete for 1 year.
    7. Only clean resalable products in unbroken packages will be credited.
    8. Phillips will reimburse via a credit.
    9. RMA number must be boldly visible on the shipping container.
    10. No returns will be accepted after November 30 of the current year
    11. Products older than three years (as indicated by product date code) do not qualify for return.