PHILLIPS AFTERMARKET WARRANTY POLICY FOR EUROPE AND SOUTHEAST ASIA
BASIC WARRANTY POLICY:
Phillips Industries offers a Limited Warranty to the original purchaser that the warranted products are free from defects in workmanship and/or materials only. Charges for additional incidental or consequential damage, including labor costs, cannot be accepted.
Phillips’ policy is to replace warranted product to the original purchaser if the product fails because of defect due to workmanship and/or materials within the limited warranty period of 1 year / 165,000 kilometers from date of purchase.
Warranties are not transferable and apply only to the original owner of the Phillips product.
LIMITED HARNESS WARRANTY
To be eligible for above limited warranty coverage, product must have been installed properly. Product modification, cut wires or parts replaced by non-standard parts, will void the limited warranty.
When submitting a claim please be sure the following conditions exist:
- The part is a genuine Phillips part
- The part has been properly maintained
- The part is inside the warranty time limits
- The part is functionally defective
- Excessive wear and tear has not occurred
- Abuse such as “Pull-away”, jacketing rips or tears have not occurred
- Glad Hand Seals are perishable items and not covered by warranty.
NOT A PHILLIPS PART:
Items received by Phillips Industries as warranty claims that are not Phillips parts will be denied.
- Claimed items with tractor pull away type damage, socket deformation are not warrantied. Cable length should be checked with truck in far right turn condition to ensure cables are not overextended beyond their working length.
- Product damaged by blunt force.
- Jacket damage in the form of abrasion, tears or rips.
Part Installation error at factory, service center or user caused premature product failure. i.e., cable jacket rubbing against frame, non-metallic part installed over un-even surface causing stress fracture, breakage or installation screws piercing harness is not covered.
CORROSION BEYOND THE SCOPE OF PRODUCT SPECIFICATION:
Corrosion due to moisture intrusion from jacket damage and hole piercing through jacket from previous electrical troubleshooting is not covered.
WARRANTY CLAIM PROCESS:
In our desire to improve products, Phillips will require that alleged defective parts be returned to their point of sales so that improvements to products can be considered, as detected.
The Sales Representative will inspect product in compliance with this warranty policy, and if accepted, will issue out a replacement product and request an RMA number from Phillips Industries.
WARRANTY DATA NEEDED TO ISSUE RMA FOR INVENTORY REPLACEMENT CREDIT TO POINT OF SALES:
- Name of Sales Center
- Customer Part Number
- Phillips Part Number
- Detailed Reason for Claim
- Repair Date
- In-Service Date of Vehicle
- Build Date
Contact Person Name and Phone Number, Fax Number or Email Address.
Phillips will review the claim and if tentative approval is given a replacement product will be issued. Sales Center will forward RMA request to Phillips China in Ningbo to account for inventory transaction.
Contested claims must be addressed in writing within 30 days of rejection notification.
ALL PRODUCTS REQUIRE THE POINT OF SALES TO OBTAIN A RETURN MATERIAL AUTHORIZATION NUMBER, TO TRACK WARRANTY, FROM:
Ningbo Phillips Auto Parts Inc.
Attn: Warranty Administrator
78-11 Yangshashan Road
Chunxiao Town, Beilun District
Ningbo, China 315830
Use Tracker Bar, Pogo Sticks or other approved cable management system(s) to prevent chaffing or damage to trailer cable. If using 2 electrical cords, 2 Tracker Bar springs should be used.
IN NO EVENT SHALL PHILLIPS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR LIKE DAMAGES INCLUDING SPECIFICALLY, BUT WITHOUT LIMITATION, LOST PROFITS, SAVINGS OR REVENUES OF ANY KIND, WHETHER OR NOT PHILLIPS HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES OR THE LIKE, INCLUDING ANY CASE IN WHICH A PRODUCT OF PHILLIPS PURCHASED HEREUNDER CREATES OR CONTRIBUTES TO A VEHICLE OR OTHER PRODUCT REPAIR CAMPAIGN OR RECALL DUE TO A VEHICLE OR OTHER PRODUCT DEFECT OR NON-COMPLIANCE WITH THE UNITED STATES NATIONAL MOTOR VEHICLE TRAFFIC SAFETY ACT OR OTHER SIMILAR FEDERAL OR STATE LAWS.
THE WARRANTIES PROVIDED HERE ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE HERE STATED, ALL OF WHICH PHILLIPS EXPRESSLY DISCLAIMS, INCLUDING THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND/OR THE WARRANTY OF MERCHANTABILITY.