Our Company Policies

Return Policy elements:

1. Distributors:
   • 1 stock return permitted per calendar year
   • 4% of prior calendar year’s net purchases may be returned.
   • Credit will be issued at current price at time of return, less 20% restocking fee.
   • Returns are to be shipped Freight Prepaid
   • Only current catalog items are eligible for return (no custom items).
   • Only clean resalable products in unbroken packages will be credited.
   • Phillips will reimburse via a credit.
   • No product can be returned after being identified as Obsolete for 1 year.
   • RMA number must be boldly visible on the shipping container.
   • No returns will be accepted after November 30 of the current year.
   • Products older than three years (as indicated by product date code) do not qualify for return.
2. Platinum Partners:
   • 1 stock return per calendar year.
   • 5% of prior calendar year’s net purchases may be returned.
   • Credit will be issued at current price at time of return, less 10% restocking fee.
   • Returns are to be shipped Freight Prepaid
   • Only current catalog items are eligible (no custom items).
   • Only clean resalable products in unbroken packages will be credited.
   • No product can be returned after being identified as Obsolete for 1 year.
   • Phillips will reimburse via a credit.
   • RMA number must be boldly visible on the shipping container.
   • No returns will be accepted after November 30 of the current year.
   • Products older than three years (as indicated by product date code) do not qualify for return.
3. Re-distributors and National Distributors:
   • 1 stock return per calendar year.
   • 5% of prior calendar year’s net purchases be returned.
   • Credit will be issued at current price at time of return, less 20% restocking fee.
   • Returns are to be shipped Freight Prepaid.
   • Only current catalog items are eligible (no custom items). No parts with Quantity Breaks are eligible for return.
   • No product can be returned after being identified as Obsolete for 1 year.
   • Only clean resalable products in unbroken packages will be credited.
   • Phillips will reimburse via a credit.
   • RMA number must be boldly visible on the shipping container.
   • No returns will be accepted after November 30 of the current year
   • Products older than three years (as indicated by product date code) do not qualify for return.